Monica Murphy

DIRECTOR OF OPERATIONS

Monica Murphy brings a powerful combination of financial acumen and leadership to CCOC. With a B.S. in Mathematics from UCLA and nearly 30 years of management experience, including 23 years in ARM and 14 years in healthcare finance, she possesses in-depth knowledge to drive success across CCOC’s operations. Hyper-focused on compliance, analytics, and process improvement, Monica leverages her extensive systems and technology expertise to design and implement strategies that maximize revenue, optimize efficiency, and foster a thriving team environment. Beyond CCOC, she is a passionate industry advocate. She actively serves on CAC’s educational and legislative committees and supports the educational initiatives of HFMA, AAHAM, and CAHAM. Outside of work, she enjoys cooking, traveling, and creating lasting memories with her family. Her daily inspiration is fueled by the wisdom of John Wooden: “Be prepared and be honest,” and “Make each day your masterpiece.”

Heather Turcany

DIRECTOR OF BUSINESS DEVELOPMENT

Heather Turcany joined CCOC as Director of Business Development in 2025. She brings over 20 years of experience in healthcare and commercial collections sales. Known for her results-driven approach and focus on strong client relationships, Heather has a proven track record of helping healthcare providers, hospitals, and billing companies improve their receivables management.

She excels at designing strategic, complaint, and customized solutions that build lasting partnerships. A power user of CRM tools, Heather is passionate about exceeding sales goals, growing the pipeline, and streamlining the sales process, all while staying grounded in regulatory excellence.

Heather is deeply active in the healthcare community, having served on the board and as affiliate committee chair for several state MGMA chapters. She also maintains active involvement with HBMA, AAOE, and AAHAM.

Originally from Illinois, Heather lives south of Chicago with her three teenagers. When she’s not closing deals or cheering from the sidelines at her kids’ volleyball and football games, you can find her working in her garden or relaxing with a crochet project.

Sylvia Romero

ACCOUNTING SUPERVISOR

Sylvia joined Collection Consultants of California in January of 2007. She has over 40 years of experience in the ARM industry. As our primary bookkeeper, she brings extensive knowledge of bookkeeping principles and best practices. Sylvia provides accounting leadership through managing the posting department, maintaining payroll, and assisting in HR-related matters. Her past experience in the collections industry has included providing support as a legal assistant and working as a client liaison. She continues to stay up-to-date by attending workshops and seminars. She believes “mindfulness in the workplace is the key to success”, a tenet she lives out through yoga, cycling, and gardening.

Gina Cruz

BILLING AND RECOVERY SUPERVISOR

Gina has over 27 years of ARM industry and customer service experience, over 24 years of experience in healthcare receivables management at CCOC, and 13 years of management experience. She provides the leadership for our insurance team, support, and staff training, and provides client support. Gina’s great communication skills, collaborative approach, and vast experience with the company make her an instrumental presence both on and off the floor, managing staff, and influencing policy. She is a dedicated leader and continues her professional development through educational seminars focused on compliance and team development.